Save time and money by creating a great documentation system that delivers your customers the right answers at the right time. Spend less time answering repetitive questions and more time giving great customer service to those that really need it.
Happier customers generate less support, spend more money, and stay longer. HelpGizmo makes customers happier by bringing the right answers to them through smart search, improving the overall experience with your product or service.
Improving your online knowledge base shouldn't be guess work. HelpGizmo give you better data to know where to focus. Know what areas of your application are missing documentation and what questions are not being answered.
With a dynamic table of contents and smart search, a HelpGizmo documentation page makes navigation simple and allows your customers to quickly and easily find answers to their questions. The design is mobile friendly, so your documentation will look great no matter which size device you are using.
Customize your help site with your own logo, colors, and styles. Use our templates to control the HTML and CSS of your home page, top navigation bar, categories, and articles.
Integrate HelpGizmo with your existing systems, like Google Analytics or SurveyGizmo. Easily allow your readers to navigate between HelpGizmo and your existing help system like Desk.com or Zendesk.
Customize documentation for various readers using conditional logic and reusable snippets. Create agent only documentation to help quickly and easily share internal information through your help site. Allow your readers to easily download your articles to PDF.
Make it super easy for your customers to find help. HelpGizmo's embeddable widget easily integrates into your existing site or application, allowing your customers to more easily find help that applies to them.
The widget tracks the customers' page paths and search terms, learning which articles are most helpful depending on the location, past searches, and feedback. Pass additional customer information into the widget to use conditional logic to display articles and content based on meta data such as plan type or role.
Allow editors and authors to recommend certain articles on different pages of your application. Use application coverage reports to see which areas of your application are lacking coverage.
Customize your widget with your support contact information. Integrate with your existing help desk to pass additional meta data along with the request such as recent search terms and last 5 pages visted.
HelpGizmo allows you to create as many projects, categories, and articles as you like. Use our article templates to apply global styles to your project, making it faster to create and update articles.
Use the WYSIWYG editor, or access the raw source code. Create and insert snippets to easily display content that you use across multiple articles, allowing you to maintain the content in one place.
Use conditional logic to choose whether or not to display categories, articles, or content to the reader. Use versioning to work on newer versions of documentation without affecting the live article.
Organize and reorganization your documentation using our drag and drop inline editor. Create content for your categories and sub-categories.
Add associated screens and events to your articles to have them appear as recommended resources on certain pages of your application. Select which reader groups should see your articles.
Add other users to help write, edit, and publish documentation.